Data Deletion

1. Introduction

  • This Data Deletion Policy explains your rights regarding the deletion of your personal information and how KiwiTix manages data deletion requests in compliance with the New Zealand Privacy Act 2020.

2. Your Right to Request Deletion

  • You have the right to request the deletion of your personal information held by KiwiTix. This includes information collected during the ticket purchase process, such as your name, contact details, and payment information.

3. How to Request Data Deletion

  • To request the deletion of your personal information, please contact us via email at [email protected]. Your request should include your full name, contact details, and a clear statement of the information you wish to be deleted.

4. Processing Your Request

  • Upon receiving your request, we will:
    • Verify Your Identity: We may ask you to provide additional information to verify your identity and ensure that the deletion request is legitimate.
    • Assess the Request: We will assess your request to determine whether we are required to retain any of your personal information under applicable laws, such as for legal or regulatory reasons.
    • Deletion of Data: If your request is valid and there are no legal grounds for retaining your data, we will delete your personal information from our systems and notify you once the deletion is complete.

5. Exceptions to Data Deletion

  • While we strive to honor all valid data deletion requests, there are certain circumstances where we may be required to retain your personal information, including:
    • Legal Obligations: If we are required to retain your information to comply with legal obligations, such as tax or regulatory requirements.
    • Dispute Resolution: If your information is necessary to resolve disputes or enforce our terms and conditions.
    • Fraud Prevention: If retaining your information is necessary for detecting, preventing, or addressing fraud or security issues.

6. Impact of Data Deletion

  • Deleting your personal information may affect your ability to access certain services or features provided by KiwiTix, such as reprinting tickets or receiving event-related communications. Once your data is deleted, it cannot be recovered.

7. Data Retention Policy

  • KiwiTix retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the retention period expires, personal information is securely deleted or anonymized.

8. Updates to This Policy

  • We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

  • If you have any questions or concerns about this Data Deletion Policy or your personal information, please contact us at: